The Cambridge Central Mosque views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint. Anyone wishing to submit general feedback or suggestions, should do so here. Otherwise, for formal concerns and complaints please use the form below, or one of the other described methods.
Our policy is to provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint, to ensure all complaints are investigated fairly and in a timely way, and to ensure that complaints are, wherever possible, resolved and that relationships are repaired.
Complaints may arise from any individual, volunteer or organisation who has a justifiable interest in The Cambridge Central Mosque. This can include members of the general public if the member or the group she or he belongs to is reasonably connected with the matter complained about. A complaint can be received verbally, by phone, by email or in writing. Where any concern or complaint relates to child protection, we follow our Safeguarding & Vulnerable Adults Protection Policy.
Written complaints may be sent to: Concerns & Complaints, Cambridge Central Mosque, 309-313 Mill Road, Cambridge, CB1 3DF, United Kingdom.
Alternatively, verbal complaints may be made by phone on +44 (0)1223 654020 or in person to a member of staff.
The Cambridge Central Mosque will aim to acknowledge the complaint with in 7 working days and aim to resolve the complaint within 28 working days where possible.